Privacy Policy

Overview

This Privacy Policy explains how NAOLÉ collects, uses, and shares information when you visit NAOLE.co, join our email list, place an order, or contact us.

Information We Collect

• Contact information, such as your name and email address.
• Order and fulfillment information, including products ordered, size, color, shipping address, order value, and order status.
• Payment-related information needed to process a transaction. Payments are processed by Stripe; NAOLÉ does not receive or store your full payment card number.
• Communications you send to us, including customer-service and return requests.
• Technical and usage information needed to operate, secure, and troubleshoot the website, such as device, browser, request, and error information.
• Email-list information, including your email address and signup source when you join the NAOLÉ list.

How We Use Information

We use customer information to:

• Process payments, confirm orders, arrange shipping, provide tracking information, and handle returns or refunds.
• Communicate about orders, customer-service requests, and the NAOLÉ email list.
• Operate, maintain, secure, and improve the website and checkout experience.
• Prevent fraud, address technical problems, and comply with legal obligations.

How Information Is Shared

We share information only as needed with service providers that help operate our business, including Stripe for payment processing and tax calculation, website hosting and data-storage providers, email-delivery providers, and shipping or fulfillment providers. These providers may use information only to provide their services or as permitted by their own terms and privacy policies.

We may also disclose information when required by law, to protect customers or our business, or in connection with a business transfer. NAOLÉ does not sell customer personal information.

Cookies and Similar Technologies

The website and its service providers may use cookies, local storage, and similar technologies that are necessary to keep your shopping bag, support checkout, maintain security, remember preferences, and operate the website. NAOLÉ does not currently use third-party advertising or marketing analytics trackers on the website.

Data Retention and Security

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and meet legal obligations. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Your Choices

You may ask to access, correct, or delete personal information we hold about you, subject to applicable legal and recordkeeping requirements. You may also ask to stop receiving marketing emails by contacting us.

Contact

Questions or privacy requests may be sent to hello.naole@outlook.com.