Refund & Return Policy

Return Window

NAOLÉ accepts eligible returns within 14 days of confirmed delivery.

Return Eligibility

Items must be unworn, unused, unwashed, undamaged, and returned in their original condition with all original tags and packaging.

Genesis footwear may only be returned if it has been tried on indoors and remains unworn, clean, undamaged, and in its original packaging. Footwear showing signs of outdoor wear is not eligible for return.

Items marked Final Sale are not eligible for return or refund.

Starting a Return

Contact NAOLÉ at hello.naole@outlook.com before returning an item. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an NAOLÉ fulfillment error. Original shipping charges, if applicable, are non-refundable.

Refunds

Once an eligible return is received and inspected, approved refunds will be issued to the original payment method.

Damaged, Defective, or Incorrect Items

Contact hello.naole@outlook.com promptly after delivery with your order number and photos so the issue can be reviewed.

Exchanges

NAOLÉ does not offer exchanges at this time. If you would like a different size, color, or item, you may return an eligible item according to this policy and place a new order, subject to availability.

Contact

Return questions may be sent to hello.naole@outlook.com.